Refund policy

Shipping Policy

Shipping is currently unavailable. MaryenB is not shipping orders to the United States or to any other country at this time. We will update this policy when shipping becomes available. For questions, contact m@maryenb.com.

  • Shipping Address: We are unable to change your delivery address after an order has been submitted. We work directly with our shippers to resolve address issues where possible, but we cannot be held responsible for any delays, fees, or other delivery issues if your address was incorrectly entered at checkout. Orders placed with inaccurate shipping information are not eligible for our money-back guarantee.

Return Policy

  • Return Period: You may request a return within 30 days of receiving the product. The product must be returned in its original condition and packaging.

  • Return Process: If you wish to return a product, please contact our customer service team to initiate the return process. Detailed instructions for the return process will be sent to the email address you provided.

  • Refund Processing: Once we receive and inspect the returned product, we will process the refund to your original method of payment. Typically, this process takes up to 7-10 business days.

Please Note

  • Returns may be denied if the product's condition or packaging is damaged.
  • Return shipping costs are the responsibility of the customer and will be deducted from the refund amount.
  • For exceptional circumstances, please contact our customer service team for more details.

Additional Information

  • For more detailed information or if you have any questions, please do not hesitate to contact our customer service team. We are here to assist you.

This policy is established for your convenience, and we are committed to ensuring a satisfactory shopping experience for you.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at m@maryenb.com.